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At Cosmotex, we aim to provide a reliable delivery service and a straightforward return process for customers across Europe. The information below explains our shipping options, estimated delivery times, costs, and return procedures so you can shop with confidence.

Shipping Options Across Europe

We deliver to most European countries via secure, trackable shipping services. Orders are carefully packed to ensure your towels and home textiles arrive in excellent condition.

Available shipping methods

• Standard Shipping for most European destinations

• DPD Home Delivery for domestic orders within the Czech Republic

• DPD Pickup Point collection option within the Czech Republic

• Free Shipping on orders over €200 in most European regions

All shipments include tracking so customers can monitor delivery progress.

Estimated Delivery Times

Delivery time may vary by destination country and courier service.

Typical delivery estimates:

• Czech Republic (Domestic): 2 to 3 business days

• Central Europe (Germany, Austria, Poland, Slovakia): 2 to 4 business days

• Western Europe (France, Belgium, Luxembourg, Netherlands): 3 to 5 business days

• Southern Europe (Italy, Spain, Portugal, Greece): 4 to 7 business days

• Northern Europe (Scandinavia): 4 to 7 business days

• Eastern Europe and nearby regions: 3 to 6 business days

Customers receive a shipping confirmation email with tracking details once the order has been dispatched.

Shipping Costs by Region

Shipping rates depend on the delivery destination and order value.

Free Shipping

• Orders over €200 qualify for free shipping across most European destinations.

Standard Shipping

Czech Republic (Domestic Delivery)

Customers within the Czech Republic have additional delivery options:

• DPD Home Delivery: Kč 130

• DPD Pickup Point: Kč 82

• Free Shipping: Orders above €200

Order Processing

To ensure fast delivery across Europe:

• Orders are usually processed within 1 business day

• Tracking details are sent after dispatch

• Delivery times begin once the shipment leaves our warehouse

Return Policy

Customer satisfaction is important at Cosmotex. If a product does not meet your expectations, you may request a return.

Return conditions

• Returns are accepted within 14 days of delivery

• Items must be unused, unwashed, and in their original packaging

• Proof of purchase or order number is required

Returns that do not meet these conditions may not be eligible for a refund.

Refunds

Once the returned product is received and inspected:

• Refunds are issued to the original payment method

• Processing time typically takes 3 to 7 business days

• Customers receive confirmation once the refund is completed

Return Shipping Costs

• If the return is due to a damaged or incorrect product, return shipping is covered by Cosmotex.

• If the return is due to customer preference, the return shipping cost may be the responsibility of the customer.

How to Request a Return

Follow these simple steps:

1. Contact our customer support team with your order number

2. Explain the reason for the return

3. Receive return instructions and shipping details

4. Send the item back according to the instructions provided

Need Help With Delivery or Returns?

If you have questions about shipping costs, delivery times, or returning an order, our support team is ready to assist.

Visit Cosmotex today to explore premium towels and home textiles, and shop with confidence knowing that delivery and returns are simple and transparent.