FAQs

To place an order, simply browse our collection on the website, select your preferred size and color, add items to your cart, and proceed through our secure checkout process.

If you are interested in wholesale inquiries or bulk orders, please contact us directly for personalized assistance and pricing.

Yes, we provide shipping across Europe, with a specific focus on the Czech Republic and surrounding countries. Shipping availability and exact delivery charges are calculated and displayed at checkout based on your location.

We process all orders within 1–3 business days. Czech Republic: Delivery takes up to 7 business days. Other European Countries: Delivery takes up to 14 business days. Once your order is dispatched, we will email you the tracking details so you can follow your shipment.

We accept all major credit and debit cards (Visa, MasterCard) and other secure payment options. All transactions are processed through a secure payment gateway to ensure your personal and financial information is fully protected.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link. Simply click the link or enter the tracking ID on our courier's website to view the real-time delivery status of your package.

Yes, you can request a cancellation if your order has not yet been processed or shipped. Please contact our customer support team immediately with your order number. If the order has already been dispatched, you may need to follow our returns process once the item arrives.

We accept returns within 14 days of purchase. Products must be unused, in their original packaging, and accompanied by proof of purchase. Customized products are non-returnable.

If you receive a damaged or incorrect item, please contact our customer support team immediately. Be sure to include your order number and clear photos of the issue. We will prioritize your request and arrange for a free replacement or a full refund as quickly as possible.

You can reach our customer support team directly via email at cosmotex.eu@gmail.com or by filling out the contact form on our website. We are available to assist you with any questions regarding your order or our products.